Help:Troubleshooting and FAQ

The following questions below could help you when you need help on Silverio Wiki. This also applies to other Silcyclomedia Foundation sites. Or go to http://help.wikia.com/ for more help topics.

=FAQ=

Question: What browsers support Silverio Wiki?
Answer:

Computer

 * Silverio Wiki supports Firefox, Opera, and Google Chrome (does not work on Internet Explorer prior to version 8, Safari Mobile, Microsoft Edge or others)
 * You can download Mozilla Firefox from here, Opera from here and Google Chrome from here.

Mobile (Android)

 * Silverio Wiki supports Chrome for Android and Firefox for Android.

Mobile (iOS)

 * Silverio Wiki supports Safari Mobile and Chrome (you need to be 17 or older to download Chrome, however).

Question: I can't view Silverio Wiki content because the screen resolution is not high enough. What is the lowest one for Silverio Wiki?
Answer:
 * The minimum screen resolution is 1024x600. Silverio Wiki will only work on monitors 600 pixels or higher. Any screen resolution below 1024x600 will be cropped.
 * Buy a new monitor.

Question: Can I access Silverio Wiki on my cell phone/smartphone?
Answer:
 * Yes. I tested it on the iPhone and works on the iPhone and other touchscreen devices. You need an internet connection, though. You can also access Silverio Wiki at a public area with Wi-Fi connection.
 * UPDATE 11/12/2015: Silverio Wiki and most other Wikia wikis support most smartphones & tablets, including the Samsung Galaxy S6 Edge (that's what Silverio 2 has!). However, you can't edit pages.

Question: Is Silverio Wiki in other languages?
Answer:
 * We are developing Silverio Wiki in many languages. Our development team will translate the language of the Article Titles. We will recreate Silverio Wiki in Spanish, French, Japanese, Hebrew, German, French, Portuguese, and Tagalog.

Question: Are advertisements allowed on Silcyclomedia Foundation sites (Silverio Wiki, Silverio Dictionary, Silverio News, etc.)?
Answer:


 * No. In December 2009, Silverio Wiki has stopped allowing advertiesments unless the sponsors should learn about privacy concerns. Only put advertisements if it's age-friendly. Silverio Wiki is now accesible to the public.

Question: What is "The Portal"?
Answer:
 * The Portal is the navigation section located at the bottom of the Silverio Wiki homepage. From there you can go to other sites across the Silcyclomedia Foundation.

Question: I want to get that nice navigation bar for my wiki. How can I do it?
Answer:
 * You need to be an administratior in order to get it. Go to Admin Dashboard (read as Admin) > Wiki Features > Expanded Wiki Navigation > Enable. You need to restart your browser to do this, as it will not appear if you leave it open.

Question: How do I change the theme on my wiki?
Answer:
 * You need to be an administrator in order to do this. Go to the bar at the bottom of the screen. Click on My Tools and a menu would pop up. Click on "Theme Designer" (it's the second tab, from bottom to top).

Question: Why is everything on Silverio Wiki black?
Answer:
 * I am getting the site ready for Earth Hour on March 31, 2012. You might have to reload your browser several times during this process.
 * A recent tragedy has occured and Silverio Wiki is trying to pay its respects to those who died.

Question: What is the Terms of Use?
Answer: =Troubleshooting= If Silverio Wiki is not working well like usual, it may be a problem that the site is suffering. This also applies to other Silcyclomedia Foundation sites. If you haven't solved the problem, you may have to refer to Silverio for information. Down below will be the best answer to the problem. It may or may not work on all browsers.
 * Read this before you edit. The Terms of Use is the article on Silverio Wiki that lists the rules of editing on the site.

Images are missing
Answer:
 * Your web browser either has images disabled or is not compatiable with images. The solution varies on the web browser.

Bars on the edge are cropped
Answer:
 * Your screen resolution is not big enough to fully support Silverio Wiki. You will have to buy a new monitor 1024x768 or higher.

Cannot edit pages
Answer:
 * It may probably be due to the fact that your browser's Flash (and/or Javascript) plugins are outdated. Go to http://get.adobe.com/flashplayer/ or http://www.java.com/getjava/ to download (or update) the plugins.
 * You are blocked. You cannot edit pages because you have violated Silverio Wiki's editing policy. Wait until the block has expired and you can start editing again.
 * You are on a mobile device, like a smartphone or tablet. To edit, find a computer (OS doesn't matter; as long it is connected to the Internet it's good to go unless Silverio Wiki is blocked by the ISP), log in to your account, and edit (make sure you read the Terms of Use).

​Cannot upload images (pictures)
Answer:
 * You are not logged in. Unregistered users have very limited access to Silverio Wiki. Log in to upload images of your own.
 * You are blocked for uploading illegally uploaded images. Images on Silverio Wiki CANNOT include profanity, offensive language, nudity, sexuality, pornography, or harassment. Wait until the block has expired and you can upload images again.
 * Your browser has images disabled.

Video does not work
Answer:
 * Your version of Flash is outdated. You have to update it.
 * Your web browser has plugins disabled, including Flash. The solution varies on the browser.
 * You have Parental Controls enabled. You may not, especially children, have privledges to access YouTube.

Ads are appearing all over the place
Answer:
 * If there is adware on your PC, uninstall it immediately! You might be having this problem on other sites too, not just Silverio Wiki.
 * Windows: Go to Control Panel and